Grow your return on investment in intelligent automation.
To date, we've added more than $1.6 billion in value to the organisations we've worked with.
We work with organisations to help them build, support, maintain and grow their automated processes.
Whether you are just setting out on your automation journey, or are looking to scale your infrastructure, we offer expert advice and tried and tested solutions to ensure you achieve your automation goals.
Our Areas of Expertise
Intelligent
Automation
Control Tower
Support &
Maintenance
Intelligent
Document
Processing
Generative and Predictive AI
Data Analytics
Cloud Management
Clients tell us they value our focus on delivering tangible outcomes when designing solutions.
Virtual Operations are the Navy Seals of automation.
Fortune 50 Consumer Goods Business
Established in 2013, we have worked on projects in multiple industries across 23 countries. Today, we have a strong presence across North America and Europe, serving several Fortune 250 companies.
We don't believe all processes should be automated and neither do we just sell automation solutions. Our goal is to work closely with clients through an organisation-wide digital transformation journey that leads to sustained long term growth
Clients typically experience over a 500% return on investment when they work with us.
Why Work With Us?
We focus on helping clients to solve strategic issues and achieve business goals, rather than simply automating tasks and processes.
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Heritage & Experience
With over a decade of experience, we are experts with a range of tools beyond RPA/IPA, including Intelligent Document Processing, Data Analytics, Blockchain, AI and Generative AI.​
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Post-Launch Support
Our Control Tower service goes beyond traditional support to monitor and fix issues, whilst uncovering latent problems and finding areas of improvement before they become incidents. This ensures automated processes remain flexible and scalable as our clients' businesses evolve and grow
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World-class Training
We create positive momentum and engagement in organisations through our VOps Academy Training, complemented by approaches such as gamification, the way successes are celebrated and through the online repository we create to ensure knowledge is preserved and shared.
A Selection of Our Products & Solutions
Healthcare:
Delivering Better Patient Outcomes.
We work with healthcare providers to build and manage automation tools that reduce manual form filling and processing, improve accuracy and empower staff to spend more time with patients and less time with paper.
Examples include:
Identifying potential gaps in patient care and automatically creating care order documentation to bridge any gaps and improve patient care.
Managing prescription refill authorisation requests, vastly reducing the amount of time physicians spend administering prescription renewals.
We've been at this for 5 years and in just 5 months you guys have turned things around.
Major US Organisation
Control Tower:
Support that helps you scale your Automation.
Our Control Tower service goes beyond traditional support to ensure your automated business processes remain flexible and scalable as your business evolves and grows.
It offers professional, cost-effective support that monitors and fixes issues, whilst uncovering latent problems and finding areas of improvement before they become incidents that impact the business.
This enables your platform and processes to be scaled far more efficiently than traditional approaches.
Their support service has saved us over $200million in potential downtime.
Fortune 50 Consumer Goods Business
Finance:
Driving Efficiency in Customer & Revenue Management.
We have worked with multiple finance teams to improve operational efficiency, reduce risk and drive revenue growth.
Examples include
Using Intelligent Document Processing to automatically read and process invoices, reducing transcription errors and reducing accounts processing times by over 90%.
Automating updates to customer data across multiple systems to reduce billing errors and ensure customers receive the services they are entitled to at the point of need.
Virtual Operations delivers a very well-structured and creative approach. We are getting long-term, sustainable value from automation.
Global Wealth Manager
VOps Academy:
Achieve Rapid Automation Self-Sufficiency
Whatever the role and regardless of the technology, we train and mentor your team to deliver a successful automation program.
We help you to create positive momentum and engagement throughout your organisation through our world-leading VOps Academy Training. As well as structured learning programmes tailored to different roles in the organisation, our training drives knowledge sharing through approaches such as gamification, the way successes are celebrated and the online repository we create to ensure knowledge is preserved and shared.
I learned that automation really isn’t about technology. It’s about enabling our people to do their best work.
Procurement Director, VOps Academy Attendee
About Us.
For over a decade, we have worked closely with organisations globally to help them achieve their digital transformation ambitions, improving productivity and creating long term value.
We have worked across multiple functional areas: from customer facing operations through to functions such as HR and revenue management, with expertise integrating intelligent automation tools with existing systems .
We understand that every organisation is unique, with its own set of challenges and aspirations. We take a consultative, personalised approach, gaining a deep understanding of your workflows and objectives and leveraging the best intelligent digital tools for your specific needs.
We are with you through every step of the digital transformation journey as your organisation grows and diversifies, delivering post-launch end-to-end support and maintenance​​.
You attract really great people – I love the way you go about your work.
Major Global Retailer
Our aim is to drive a tangible return of investment and elevate your competitive edge. So confident are we in this approach, we often co-invest with our clients on projects.
Digital Transformation Insight
What It’s Like to Work With Us
We are not tied to any technology or partner. We are advocates for our clients, working with you to identify those projects that deliver the highest benefits, ensuring the implementation process delivers the required return, and helping you to stay up and running and to scale long after launch.
Our approach creates a positive feedback loop of trust and engagement across the organisations we work with, leading to broader and deeper levels of success.
How we guide clients to automation success.
Map the
Landscape
Understanding what really matters to our client and how to get them there
Educate, Inform
Reinforce
Getting everyone onside to generate sustained momentum​
Focus on
Outcomes​
Seeking out and delivering high ROI projects​
Encourage
Boldness​
Challenge and communicate the art of the possible​
Our Team.
Virtual Operations is based across North America, the EU and India. Our expert team of over 25 people includes project managers, automation technical practitioners and experienced business consultants.
We have embedded a consultative culture across all team members. This approach cascades from the leadership team and is a core part of what makes everyone part of the Virtual Operations team.​​
We don’t just implement, we invest time ensuring we communicate successes across client stakeholders and fully support the change management process, so that everyone engaged in - and supportive of - the digital transformation journey.​
Leadership.
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Nick Andrews
Founder & Chairman
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James Swinford
Founder & CEO
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George Purvis
Director, Programmes
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Daniel Andrews
Director, Control Tower Support and Technology
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Richard Owen
Director, Commercial
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Peter Clarke
Non Executive Director & Head of Advisory Services
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Will Carroll
Director, Technology
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Dermot Carroll
Head of Services
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Ben Garton
Head of Delivery