More than ever healthcare organisations face tough challenges in their efforts to control costs while delivering higher quality services. This is true for hospitals and health systems, physician groups, health plans, and healthcare service providers.
Healthcare Services Providers
While many of these challenges impact healthcare service providers on a variety of fronts it is particularly true in the area of healthcare companies’ revenue management. Virtual Operations supports healthcare providers by helping them apply process automation to many of the most labour intensive, costly and error prone activities within healthcare revenue management, keeping processes efficient and compliant, which accelerates cash flow, reduces accounts receivables and minimises un-collectable debt write-offs and re-work. Functional process areas for healthcare organizations to consider for process automation include:
Process automation solutions help accelerate workflows, improve accuracy and free internal staff to focus on true process exceptions, customer service and higher-value analytical / creative activities. It enhances processes from patient registration to final collection. Benefits include:
Hospital Management and Patient Care
Front-line healthcare providers are continually challenged to deliver high quality patient care are required more and more to demonstrate value for money. Process automation is able to support both these high level objectives.
Hospital back-office administration can reap the same type of benefits as any other large organisation through the automation of processes described in ‘Shared Services‘. Other healthcare specific administration processes can also be automated, such as:
Whether you are a health system, physician group, health plan, or a healthcare outsourcing provider, process automation and business process experts from Virtual Operations can help you meet these challenges and spend more time focused on providing quality patient care.