We’re delighted to welcome as our process excellence lead, the lean & six sigma master black belt Dr. Clare Horn. On behalf of our clients, she will be responsible for operational assessment, identifying new opportunities to transform business processes, as well as fine tuning our own assessment tools and VOLT methodology.
Before joining Virtual Operations Clare provided operational excellence consultancy services to high profile clients in sectors including: FMCG, energy & utilities, and defence and retail. The optimisation and transformational programmes she was engaged in covered commercial and governance processes including HR , finance, P2P, logistics, construction & facilities and R&D. She has also designed, managed and delivered Lean & Six Sigma training programmes.
Totally overqualified for any normal vocation, Clare has a PhD in Physics. Outside work Clare has been known to try fancy dress sea swimming, offers voluntary mentoring on personal communications skills and is very happy to chat about neuron scattering at dinner parties.
“I am delighted that Clare has agreed to join Virtual operations. Clare is a true Process Excellence guru and, as we continue to go far beyond tactical automation with our clients, we increasingly need specialists such as Clare to complement our technical team.” Nick Andrews, executive chairman, Virtual Operations.