Most large organizations rely heavily on thousands of spreadsheets and databases to track and coordinate their manual back office work activities. Let’s face it, IT organization’s have one of the hardest functions in any company but their resources are limited and so many business units are forced to do this work with brittle, error prone manual processes. As the volume of processes increased many firms looked to shared services centers and off-shoring to reduce the cost of these activities. The problem is that offshoring the work may have reduced some of the cost, but errors, re-work, and lack of regulatory oversight still plagues the business unit. Add to this the fact that the offshore cost model is increasing due to wage inflation and there is significant turn over because the work itself is so boring.
So, how do BPO providers and corporate users solve the problem of improving their operational efficiency while simultaneously lowering their cost? The answer is Robotic Process Automation!
Robotic Process Automation is a reality and is quickly becoming a competitive differentiator for BPO’s and end user organizations. Imagine being able to reduce your back office headcount and expense by 30-70% and virtually eliminating rework, how is this possible? It’s now possible because new technology exists that allows the business units themselves (once properly trained) to quickly and cost effectively automate their rules-based manual processes. In essence, Robotic Process Automation refers to a virtual computer that drives existing software applications in exactly the same way a user does. As long as a process can be defined and the data is in a structured format, it’s a process that can likely be automated.
Business battles are becoming increasingly competitive and it’s critical that companies give their teams the right weapons to win the battle… and the war. Bringing a knife to a gunfight just won’t work anymore. If your firm wants to begin winning the war of competition we can help you. Let us know when you are ready to learn more.