Virtual Operations is in the business of helping companies select, implement and optimize Robotic Process Automation. We work with both BPOs and ‘buy-side’ organizations and are two full years ahead of just about every other RPA services organization out there. To save our clients time we have developed a custom Release the Robots© program for helping companies fast-track Robotic Process Automation into their organization’s innovation roadmap.
Our experience tells us what organizations need to get from hype to reality on RPA follows a distinct, proven sequence of activities, which can actually be achieved in a very manageable timeframe with the right level of client commitment. That is how we designed this first-of-its-kind program for RPA technologies called Release the Robots©; here is what it provides our clients.
Release the Robots© Includes:
Overview of RPA Technologies
It’s hard to set goals for RPA and process automation without understanding how the technology works and what it looks like (this includes making sure the IT teams have a chance to ‘kick the tires’ on it too). We overview the top choices in RPA software from the proven vendors, explain the strengths of each and discuss where each has the best fit.
Creating the Process Automation Goals and Strategy
Setting optimal targets for RPA comes next and it’s different priorities for different companies. Some organizations are seeking lower costs in back office personnel expense, others are looking for error-rate reductions or faster cycle times, for some it’s the ability to create new offerings and serve new markets. Our experience is top level, organizational goals for RPA create a better strategy and stronger process automation business case.
Process Reviews and Selection
Once RPA technology is understood and the process automation business strategy is set it’s time to begin identifying, reviewing and ranking processes for their automation potential. Questions we are asking during process analysis are intended to help us prioritize for our clients where best to focus their initial automation efforts. The areas we look at include items such as:
- Access to process SMEs
- Number and cost of FTEs currently supporting the process
- Location of work being performed
- Process complexity
- # of Apps and systems
- Current level of automation
- Data access restrictions
The outcome of the process assessment exercise is to prioritize the candidate processes based on: 1) the information we collect and 2) relative to the automation goals the organization has set.
Proofs of Concept / Pilots
Ultimately, putting a formerly manual process into automation is the way to experience the benefits of RPA by seeing it in action, in the client’s own environment. Within our Release the Robots© program careful consideration is given to determining not only the first process to automate, but also the type of implementation itself. In terms of getting the first process up and running we have three standard approaches for our clients to consider:
- Proof of Concept / (Technical PoC)
- Live Robotic Process Automation demonstration providing onsite example of potential business benefit
- First process in test
- Demonstration of business benefit through process automation
- First process live for short, fixed period
- Live Deployment
- Demonstrable and ongoing business benefit gained through automation
- First process live and operational
- Scalable, resilient and supported framework for Robotic Automation in place
Scaling Robotic Process Automation
As the initially selected processes make their way to automated reality it becomes important for organizations to begin investing in the parts of the team and structure that will enable them to scale and accelerate their adoption of RPA. Release the Robots© provides all the important program elements necessary to enable this stage of RPA implementation. It includes the following:
- Process Assessment Methodology for ongoing process analysis
- Operating Framework for governance, control and standards
- Training Academy for process development and program management
- Agility Team – staffing, mentoring, peer-to-peer support for client RPA team
We created the Release the Robots© program to help companies move Robotic Process Automation beyond the conceptual stage and into reality. RPA is powerful technology because of the significance of the impact it can have on areas such as cost, error reduction, cycle time, transformation and even market competitiveness. For more information or to talk with us about what Release the Robots can do for your organization visit us here and let us know when you would like to talk.