Business Unit Benefits of the Virtual Back Office
Business units are constantly striving to find ways to improve business processes and as a result they generate numerous requests to their IT organization for new applications and modifications to their existing applications. These requests often fall on deaf ears because most IT organizations are forced to focus primarily on long-term projects with high strategic impact to the organization. This makes it almost impossible for IT shops to respond to tactical requests from business users in a way that is cost effective and timely enough to address the business unit’s needs. These ongoing unmet business unit needs is known as the “Long Tail of Change.”
When IT cannot address these requests, business units are forced to create manual workarounds using spreadsheets, unstructured databases and in some cases the oldest tool in the toolkit, pen and paper. These manual work processes allow the business user to implement desired process changes but these changes are usually outside the larger IT framework and can be error prone and potentially vulnerable in terms of security. Additionally, these manual work-arounds cause reporting issues and are very difficult to audit as well.
One compelling solution to these unmet business needs is robotic process automation – also known as virtual back office processing. Robotic process automation is rapidly becoming the basis of the next generation of back-office transformation that allows business users to design and configure virtual robots capable of performing the same repetitive tasks as their human counterparts at a cost that is a fraction of an onshore or offshore employee. These virtual employees operate from a data center or cloud environment and can work 24/7 and never take breaks or call in sick!