If you’re ever lucky enough to find yourself in Robotistan you will, at first, find the language a little confusing. Most of the readers of this blog or visitors to the Virtual Operations web-site will be frequent visitors in the near future. We at Virtual Operations, thought it would be helpful to provide a Glossary of some of the most frequently used terms:
RoboPhile – Anyone who has adopted or used Robotic Automation
Perhaps the greatest part of what we do at Virtual Operations is taking prospective Robotic Automation clients to existing clients. Their enthusiasm is infectious and even negative comments somehow sound positive. It’s a bit like hearing proud parents talking about their children. You will find RoboPhiles everywhere in Robotistan.
RoboPhobes – are very welcome in Robotistan but can often be found wandering around looking angry and bemused wondering why everyone else is so happy and efficient. A RoboPhobe tourist spends most of their trip moaning about the total absence of process redesign and legacy system recoding. The RoboPhobe tourist wants it to be just like where they come from. Why don’t the business people queue for long periods waiting for IT programmes? Where are the crowds of people manually cutting and pasting, why are there no piles of paper lying around and who ever heard of an automation that takes 8 weeks – just ridiculous, surely it’s not unreasonable to wait a year or so. The mantra of “if it’s worth doing, it’s worth doing in India” is often muttered grumpily.
RoboDite – Unlike the RoboPhobe, the RoboDite just doesn’t get it. They’ve seen the demo, read the world-wide acclaim, heard the client eulogies, examined the compelling business cases and, in a moment of inspiration, decided not to change. “If a job’s worth doing it’s worth doing the long way.”
RoboMouse – A timid creature, the RoboMouse can see the attraction but is waiting to make sure there’s no trap. RoboMice are often seen looking on as others enjoy the benefits of Robotistan, somewhere the Mouse would love to go if only it wasn’t so……..so scary. RoboMice can live and thrive anywhere even in the best organisations. Paradoxically, their squeaks can spread fear among the bravest of organisations
RoboCop – This individual is almost as dangerous as the RoboDabbler and almost as dim as the RoboDite. The RoboCop wants to be in charge of this exciting new phenomenon and will insist that the first step in this innovative modern process is to establish what he already has in-house that he can use instead. The RoboCop is impervious to the business cries that if they already had anything like it, surely they would have already used it. “Innovation is a dish best served old.”
RoboPhyte – is destined to spend a lot of time exploring Robotistan. Almost certainly a graduate of the Virtual Operations Global Academy, the RoboPhyte has a long and varied career to look forward to. They might be client employees, BPO providers or part of Virtual Operations. Regardless they will all get the chance to be part of a Joint Agility Team where they really can make a difference.
RoboSaur – is simply a RoboPhobe or RoboDite who has spent so long in denial or ignorance that everyone else has either stopped listening or is already enjoying themselves in Robotistan. The RoboSaurs won’t make it to Robotistan, by the time they get there it will be too late.
RoboDabblers – Watch out for RoboDabblers. Often seen loitering with RoboTants, the RoboDabbler understands all there is to know about automation and will tell you he can automate all your processes and halve your back-office budget without even looking at it. The RoboDabbler doesn’t need to understand your requirements, map your processes in any detail nor use trained Robotic Engineers. If there weren’t so many happy Tourists, RoboDabblers could easily give Robotistan a bad reputation.
RoboTant – is a Consultant who has inadvertently stumbled across Robotic Automation and is wondering what to do with it now. After almost a full second of consideration the RoboTant is already an expert in the Robotistani ways and is proclaiming how Automation Programmes need to be wrapped in holistic Strategic Enterprise reviews and Change Management Projects. The RoboTant will advise that it’s probably wiser to wait just a few years until all processes have been re-engineered before contemplating a technology that might rapidly transform your business. The RoboTant is adept at turning his clients into RoboSaurs.
We hope our primer of the many and varied sub-cultures of Robotistan helps you find your way to this enlightened and highly efficient land. It’s time to update your passport, book your visit and come stay a while. We look forward to welcoming you!