A really insightful discussion piece from Phil Ferhst at HfS (@pfersht) about the truth behind the lack of RPA cases. Phil is saying things that we totally agree with but which sound self-serving when we say them ourselves. Phil is right on point when he talks about client reticence to broadcast their automation initiatives and when he says this will change. It WILL change because there is real shareholder value to be gained from full scale automation programmes. Many of the projects we are working on today will be truly transformative and it is highly likely that these will become the killer use-cases Phil was asked about.
We particularly liked the honesty about the murky world of RPA. It IS murky and, for many on the band-wagon this is both deliberate and a good thing as they can shine the mirrors and thicken the smoke and claim their place in a market in a market they do not yet fully understand.
We started in the RPA business long before it became over-hyped and we have learned much since. Others will have to go through the same learning curve but they will struggle to do so without the “battle weary operations leaders, the change management experts, the highly skilled RPA engineers and the Robo-governance competence” Phil described. Ten rebadged RPA resources with six months of experience is not the same as one person with five years of solid experience. It’s like night and day.
This is why we believe the “pure-play” RPA specialists will thrive as many of the bigger players continue to work things out as they go along.
Hats off to HfS for continuing to lead the market in the right direction – the RPA cognoscenti are starting to grow.