Maximise your ROI with AI-driven intelligent automation.
We’ve already generated over $1.6 billion in value for organisations by harnessing the power of AI and automation technologies to streamline operations, optimise decision-making, and drive exponential growth.
We advise and support organisations in building, scaling, and optimising AI-driven automation strategies.
Whether you’re defining your automation roadmap or enhancing existing systems, our consulting-led approach provides expert guidance, tailored solutions, and proven methodologies to ensure long-term success.
What Our Clients Say.
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“You seem to attract really great people – I love the way you go about your work.”
Centre of Excellence Lead
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“Virtual Operations delivers a very well-structured and creative approach. We are getting long-term, sustainable value from automation.”
Head of Finance
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“The team are incredibly responsive, professional and capable. They run the platform for P&G and are very knowledgeable, delivering a great experience.”
P&G Operations Leader
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“The team at Virtual Operations helped us achieve our ambition of becoming a market leader in automation, with initiatives that automated the productivity of over 1,000 people across our business.”
Chief Innovation Officer
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“Thanks to Virtual Operations, we realized over 30% annual cost savings through automation, with a dramatic improvement in customer satisfaction scores.”
Chief Operating Officer
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“We estimate Control Tower Support from Virtual Operations saves us thousands of hours annually in potential downtime. We would not be able to grow our automation footprint without them”
Centre of Excellence Lead
We are a specialist team partnering with leading organisations - often for years - to design, develop, and support AI-powered automation solutions. Our expertise enables businesses to streamline operations, enhance efficiency, and free up staff to focus on high-value, strategic activities. By integrating intelligent automation, we drive measurable productivity gains and long-term cost savings.
Our Areas of Expertise
Agentic AI
Autonomous AI systems that perceive, decide, and act with minimal human intervention.
Generative AI
AI that creates content, code, and designs through learned patterns and data.
Intelligent Automation
Automation that optimises workflows, decisions, and efficiency across business processes.
Clients tell us they value our focus on delivering tangible outcomes when designing solutions.
Established in 2013, we have worked on projects in multiple industries across 23 countries. Today, we have a strong presence across North America and Europe, serving several Fortune 250 companies.
We don't believe all processes should be automated and neither do we just sell AI and automation solutions. Our goal is to work closely with clients through an organisation-wide digital transformation journey that leads to sustained long term growth
Clients typically experience over a 500% return on investment when they work with us.
Virtual Operations are the Navy Seals of automation.
Fortune 50 Consumer Goods Business
Why Work With Us?
We focus on helping clients to solve strategic issues and achieve business goals, rather than simply automating tasks and processes.
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Heritage & Experience
With over a decade of experience, we are experts with a range of tools beyond Robotic Process Automation, including Agentic and Generative AI, as well as Intelligent Document Processing and Blockchain.
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Post-Launch Support
Our Control Tower service goes beyond traditional support to monitor and fix issues, whilst uncovering latent problems and finding areas of improvement before they become incidents. This ensures automated processes remain flexible and scalable as our clients' businesses evolve and grow
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World-class Training
We create positive momentum and engagement in organisations through our VOps Academy Training, complemented by approaches such as gamification, the way successes are celebrated and through the online repository we create to ensure knowledge is preserved and shared.
A Selection of Our Products & Solutions
$400m
Savings generated over the last 5 years through automation for Healthcare organisations.
120+
Automation projects live and delivering value across areas such as Care Delivery, Pharmacy, Revenue Management.
We collaborate with healthcare providers to develop and manage intelligent automation solutions that reduce manual data entry, enhance accuracy, and allow staff to focus on patient care rather than paperwork.
Our AI-driven tools streamline critical processes, improving efficiency and outcomes.
Examples include:
Proactive Patient Care – Identifying potential gaps in patient care and automatically generating care order documentation to ensure continuity and improved treatment.
Prescription Refill Automation – Managing prescription refill authorization requests, significantly reducing the administrative burden on physicians and expediting renewals for patients.
By integrating automation into healthcare workflows, we help providers enhance operational efficiency while prioritising patient well-being.
Healthcare:
Delivering Better Patient Outcomes.
Control Tower:
Proactive Automation Management.
Our Control Tower service goes beyond traditional support, ensuring your automated business processes remain flexible, scalable, and resilient as your organisation evolves.
Proactive Monitoring & Issue Resolution – We continuously track and resolve issues in real time, preventing disruptions before they impact your business.
Optimisation & Continuous Improvement – Our AI-driven insights uncover hidden inefficiencies, optimising workflows and enhancing system performance.
Seamless Scalability – By intelligently managing automation processes, we enable your platform to scale more efficiently than traditional approaches, reducing costs while maintaining agility.
With professional, cost-effective automation support, our Control Tower ensures your operations stay ahead of challenges—maximizing uptime, efficiency, and long-term growth.
Their support service has saved us over $200million in potential downtime.
Fortune 50 Consumer Goods Business
Finance:
Driving Efficiency in Customer & Revenue Management.
We partner with finance teams to enhance operational efficiency, reduce risk, and drive revenue growth through intelligent automation.
Optimised Invoice Processing – Using Intelligent Document Processing (IDP), we automate invoice reading and processing, cutting transcription errors and reducing accounts processing time by over 90%.
Seamless Data Synchronisation – Our automation solutions ensure real-time updates to customer data across multiple systems, minimising billing errors and ensuring customers receive the correct services at the point of need.
By leveraging AI-powered automation, we help finance teams streamline workflows, improve accuracy, and unlock new growth opportunities.
Virtual Operations delivers a very well-structured and creative approach. We are getting long-term, sustainable value from automation.
Global Wealth Manager
VOps Academy:
Empowering Your Team with Automation Expertise
No matter the role or technology, we train and mentor your team to successfully implement and scale automation programs.
VOps Academy: World-Leading Automation Training – providing structured learning programs tailored to different roles, ensuring your organisation builds deep automation expertise.
Engagement & Knowledge Sharing – We create positive momentum through:
Gamified learning to drive engagement and retention.
Celebrating success to foster a culture of innovation.
An online knowledge repository to ensure insights and best practices are preserved and shared.
With our hands-on mentoring and structured training, we equip your teams with the skills and mindset needed to maximise automation’s impact across your organisation.
I learned that automation really isn’t about technology. It’s about enabling our people to do their best work.
Procurement Director, VOps Academy Attendee
About Us.
For over a decade, we have partnered with organizations worldwide to accelerate digital transformation, enhance productivity, and create long-term value.
End-to-End Expertise – We integrate intelligent automation across multiple functions, from customer-facing operations to HR, finance, and revenue management, seamlessly connecting automation tools with existing systems.
Tailored, Consultative Approach – Recognizing that every organisation is unique, we take the time to understand your workflows and objectives, implementing the right AI-powered solutions for maximum impact.
Long-Term Partnership – We support you at every stage of your automation journey, from strategy and deployment to ongoing optimisation and maintenance, ensuring your digital transformation scales with your business.
With our expertise, we help businesses unlock efficiency, agility, and sustainable growth in an increasingly digital world.
You attract really great people – I love the way you go about your work.
Major Global Retailer
Our aim is to drive a tangible return of investment and elevate your competitive edge. So confident are we in this approach, we often co-invest with our clients on projects.
Digital Transformation Insight
What It’s Like to Work With Us
We are not tied to any technology or partner. We are advocates for our clients, working with you to identify those projects that deliver the highest benefits, ensuring the implementation process delivers the required return, and helping you to stay up and running and to scale long after launch.
Our approach creates a positive feedback loop of trust and engagement across the organisations we work with, leading to broader and deeper levels of success.
How we guide clients to automation success.
Map the
Landscape
Understanding what really matters to our client and how to get them there
Educate, Inform
Reinforce
Getting everyone onside to generate sustained momentum
Focus on
Outcomes
Seeking out and delivering high ROI projects
Encourage
Boldness
Challenge and communicate the art of the possible
A Global Team Driving Intelligent Automation.
Virtual Operations operates across North America, the EU, and India, with a team of over 25 experts, including project managers, automation specialists, and business consultants dedicated to delivering impactful digital transformation.
Expert-Led, Consultative Approach – Our consultative culture is embedded at every level, ensuring that we don’t just implement automation—we strategically partner with clients to drive long-term success.
End-to-End Change Management – Beyond delivering solutions, we actively support stakeholder engagement, success communication, and change management, ensuring seamless adoption and lasting transformation.
With a global footprint and deep expertise, we help organizations scale automation effectively, unlocking efficiency and innovation at every stage.
Leadership.
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Nick Andrews
Founder & Chairman
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James Swinford
Founder & CEO
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George Purvis
Director, Programmes
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Daniel Andrews
Director, Control Tower Support and Technology
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Richard Owen
Director, Commercial
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Peter Clarke
Non Executive Director & Head of Advisory Services
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Will Carroll
Director, Technology
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Dermot Carroll
Head of Services
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Ben Garton
Head of Delivery