We are thrilled to announce that Virtual Operations has renewed its contract with a Fortune 50 FMCG client for an additional 3 years. For several years, we’ve been the trusted strategic RPA production support partner, helping our client confidently scale their automation infrastructure. By their own estimates, our Control Tower RPA support service has saved them over $200 million in potential downtime.

If you’re familiar with RPA and have automated five to ten processes, you’re likely hearing the buzz around AI and wondering where to start. The best approach is the classic methodology: think big, start small, and scale fast.

As Artificial Intelligence (AI) and Intelligent Automation continue to advance, businesses across the globe are increasingly integrating these technologies into their operations. While the potential benefits are immense—ranging from increased efficiency to cost savings—there remains a critical need for human oversight. This concept, often referred to as “Human in the Loop” (HITL), ensures that AI systems are functioning correctly, making ethical decisions, and adapting to changing circumstances.

A common misconception persists: that RPA and IA are meant to replace existing systems. In reality, these technologies do not replace legacy or core systems but rather complement them, enhancing their capabilities without the need for significant overhauls. This article explores how RPA and IA sit on top of existing systems, serving as a bridge to modern innovation while preserving the valuable infrastructure that businesses rely on.

The ability to process and manage documents efficiently is no longer a luxury—it’s a necessity. The evolution of Intelligent Document Processing (IDP) represents a significant leap forward from traditional document management systems, offering unprecedented capabilities that are reshaping industries across the globe. As we delve into this transformative technology, it’s essential to understand why IDP is not just another upgrade but a strategic imperative for organisations aiming to stay competitive in an increasingly data-driven world.

In today’s fast-paced digital world, staying ahead means empowering every employee with the right tools and fostering a culture of innovation. Our latest article delves into the concept of citizen innovation, a game-changer in digital transformation. Learn how moving beyond traditional IT departments and involving everyone—from social media teams to process owners—can drive efficiency and creativity across your organisation. Explore how low-code and no-code platforms like UiPath, ChatGPT, and others are making this possible.

Success with AI is neither easy nor guaranteed, but if your organisation is unwilling to invest in AI, your competition will. The prize is there for the taking - is your organisation the one that will take it? We look at the 10 mistakes organisations can make when creating an AI strategy, and how the right approach can deliver rewards.

“Control Tower has protected our investment in Intelligent automation over the years, driving a significant improvement in process uptime, and enabling us to grow our business with confidence knowing our critical processes will scale with our changing needs. We estimate they have saved us over $200million in potential downtime and other costs to date.”